Terms and conditions
Consumer Rights
Oxides etc is based in England and is subject to applicable consumer law including the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These Terms & Conditions do not affect your statutory rights. The Consumer Contracts Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 14 days from receipt. Your right to cancel an order begins the moment you place your order and ends 14 days from the day you receive your products. This 14 day period is the time you have to decide whether to cancel and you have a further 14 days to return the products.
Stock
We endeavour to hold sufficent stock for all products listed. Where, expectionally, an order is received for a product which is out of stock, we will notify the customer as soon as possible, with an estimate of when the product will be back in stock and with the option for the customer to receive an immediate refund in full.
Despatch
We aim to despatch products on the same business day where orders are placed before 1pm and to despatch products on the next business day where orders are placed After 1pm.
Overseas orders
Prices include first class postage to UK addresses. If you are based outside the UK, please contact us for the overseas postage cost. You will be liable for any import duties and taxes in your country.
Descriptions, Specifications & Performance
Oxides etc does not make any representation as to the quality or performance or suitability of its products for your purposes.
The colours of oxides shown vary and the colours shown on this website are illustrative only.
Health & Safety
You are responsible for the formulation of any glazes using our products and fro ensuring that such glazes are tested as food where appropriate.
The control of substances hazardous to health (COSHH) regulations 1988 require any user, be they employer or employee to be aware of the potential hazards presented by the substances with which they work. The regulations call for all users to review why and how they use these substances and emphasize the reduction or the removal of any risk arising from their use. We will send on request a manufacturer's health and safety data sheet for any product supplied as available.
None of our products are suitable for children and you are responsible for ensuring that any products purchased from us are stored securely and out of reach of children.
Materials
All products should be inspected on receipt and you should ensure before use that they are satisfactory and meet any particular requirements. Providing we are notified within 14 days of delivery we will exchange any materials found to be unsatisfactory but our liability is limited to the cost of such exchange.
VAT
Oxides etc is not registered for VAT and our prices do not include VAT.
Force Majeure
Oxides etc shall not be liabile for any failure, delay or defect that is caused by any circumstances beyond our reasonable control.
Loss or Damage In Transit
We will replace or, at our option, refund the purchase cost of any products lost or damaged in transit provided that:
• In case of non-delivery, you notify us in writing within 14 days of order.
• In case of damage, you notify us in writing within 3 days of receipt, with details of the damage and, if we so require, you return the damaged products at your expense.
Copyright
All material on this website is the property of Oxides etc and may not be copied or used without our permission.
Governing law
These terms and conditions and all contracts for the purchase of products through this website shall be governed by and contrued in accordance with English law.